You, a front line support staffer: "The user says they've checked that they did it right"

Me, a development manager:

(this is why i don't mind it when I ring for service support with my internet provider/whatever and take me through a checklist. too fucking right they should)

I actually pitched:

EVERYBODY LIES: DESIGNING WEB PROCESSES FOR LIARS

To a conference that asked me to speak last year. Didn't hear back.

It's weird that I don't get invited to speak at conferences a lot anymore.

See also:

DON'T TALK ABOUT TAXONOMY. YOUR USERS DON'T CARE.

Which a taxonomy conference decided they didn't want.