You, a front line support staffer: "The user says they& #39;ve checked that they did it right"

Me, a development manager:

(this is why i don& #39;t mind it when I ring for service support with my internet provider/whatever and take me through a checklist. too fucking right they should)

I actually pitched:

EVERYBODY LIES: DESIGNING WEB PROCESSES FOR LIARS

To a conference that asked me to speak last year. Didn& #39;t hear back.

It& #39;s weird that I don& #39;t get invited to speak at conferences a lot anymore.

See also:

DON& #39;T TALK ABOUT TAXONOMY. YOUR USERS DON& #39;T CARE.

Which a taxonomy conference decided they didn& #39;t want.