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So, heh. These dresses were on Sale and I decided to cop one last week. Reach out, picked a color nini nini and I was told delivery would be done by noon Saturday. Come Saturday, afternoon, no word. At around 5 she says maybe Monday because it's raining and delivery is by nduthi. https://twitter.com/mwikaliiiiiii/status/1245711505796083712
So I asked her if Monday early was possible she said Sawa. On Monday she says 2pm. Come 2 pm, no word. I text her asking what's the new time she's like by end of day. And gives me nduthi guy's number I ask for myself. Sawa. I do. Around 5:30 it's delivered.
Nduthi guy reaches into a paperbag removes and hands me the dress. Bare. No packaging no nothing. By this time ata I'm tired. So I go home and fit the dress. You guys 
I'm shook. So I ask what's going on. She calls and asks me "are you sure that's your order? Because there was another dress same color". How can I be sure it's mine if it wasn't even packaged or labeled. Ata a simple paperbag with my name on it. Ama A4 envelope.
So we agree that there's a mix up and mine will be brought yesterday then I give this one back. Jana around 4 she calls and says there's a delay and it might have to be today. I say Sawa. Today she texts me hey and goes quiet. No update. No delivery. Nothing.
So fine you can't be compared to big businesses but kwani how much does it cost to shoot a text and inform client that there's a delay. Communication tu. It's such a basic thing Yaani.
Anyway, she says I'm rude and I don't understand. She also admitted that she's not the one making the dresses at the moment and she has outsourced to other fundis which wasn't what she had advertised initially. What you get isn't what's in the initial pics.
Anyway, I've been refunded my small small money. But that was some terrible customer service yaani. And she refused to see my point kabisa and became defensive even hang up on me. Anyway, she's starting out, I hope she learns how to better take feedback.
even hang up on me. Anyway, she's starting out, I hope she learns how to better take feedback.
