So, heh. These dresses were on Sale and I decided to cop one last week. Reach out, picked a color nini nini and I was told delivery would be done by noon Saturday. Come Saturday, afternoon, no word. At around 5 she says maybe Monday because it& #39;s raining and delivery is by nduthi. https://twitter.com/mwikaliiiiiii/status/1245711505796083712">https://twitter.com/mwikaliii...

So I asked her if Monday early was possible she said Sawa. On Monday she says 2pm. Come 2 pm, no word. I text her asking what& #39;s the new time she& #39;s like by end of day. And gives me nduthi guy& #39;s number I ask for myself. Sawa. I do. Around 5:30 it& #39;s delivered.

Nduthi guy reaches into a paperbag removes and hands me the dress. Bare. No packaging no nothing. By this time ata I& #39;m tired. So I go home and fit the dress. You guys https://abs.twimg.com/emoji/v2/... draggable="false" alt="😩" title="Weary face" aria-label="Emoji: Weary face">https://abs.twimg.com/emoji/v2/... draggable="false" alt="😩" title="Weary face" aria-label="Emoji: Weary face">https://abs.twimg.com/emoji/v2/... draggable="false" alt="😩" title="Weary face" aria-label="Emoji: Weary face">

I& #39;m shook. So I ask what& #39;s going on. She calls and asks me "are you sure that& #39;s your order? Because there was another dress same color". How can I be sure it& #39;s mine if it wasn& #39;t even packaged or labeled. Ata a simple paperbag with my name on it. Ama A4 envelope.

So we agree that there& #39;s a mix up and mine will be brought yesterday then I give this one back. Jana around 4 she calls and says there& #39;s a delay and it might have to be today. I say Sawa. Today she texts me hey and goes quiet. No update. No delivery. Nothing.

So fine you can& #39;t be compared to big businesses but kwani how much does it cost to shoot a text and inform client that there& #39;s a delay. Communication tu. It& #39;s such a basic thing Yaani.

Anyway, she says I& #39;m rude and I don& #39;t understand. She also admitted that she& #39;s not the one making the dresses at the moment and she has outsourced to other fundis which wasn& #39;t what she had advertised initially. What you get isn& #39;t what& #39;s in the initial pics.

Anyway, I& #39;ve been refunded my small small money. But that was some terrible customer service yaani. And she refused to see my point kabisa and became defensive https://abs.twimg.com/emoji/v2/... draggable="false" alt="😩" title="Weary face" aria-label="Emoji: Weary face">https://abs.twimg.com/emoji/v2/... draggable="false" alt="😩" title="Weary face" aria-label="Emoji: Weary face"> even hang up on me. Anyway, she& #39;s starting out, I hope she learns how to better take feedback.