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I'd like to report an #instacartRobbery. I placed an order on @Instacart yesterday. I received a call today at around 10:09am that my groceries were delivered. I said great, 6 minutes earlier than what was anticipated. I hung up, went outside, no groceries.
I thought, hell maybe the @Instacart delivery lady went to the wrong address. I tried calling her back, but of course the number she called me from I get a recording. There is no way to reach her. I thought, well maybe she got confused and delivered to my neighbor.
I walked over to my neighbor, no groceries. I reported the issue on the @Instacart app, called, wrote them on Twitter; no response after 2 hours. Either the delivery person completely messed up the orders, or they very likely stole the groceries they were supposed to deliver.
I'd hate to believe that, but what else could have happened. Looking back, it was strange. I've been home the whole time. I never heard a car approach, neither did my dogs. They would normally bark if someone was at the door.
She didn't knock like I requested either, I wouldn't blame her if she didn't with the corona and all. But there is no way she ever came to my house. I literally hung up with her and walked to my front door. The running theory is the @Instacart delivery lady stole my groceries.
So now I have to take time out of my day to resolve the issue which defeats the whole purpose of using instacart. I'm out the money, the groceries, my time, and haven't received a call back from @Instacart on how they plan to address the issue.
I really don't know what else I'm supposed to do, so I've resorted to coming on social media and whining about how @Instacart #JackedMyGroceries.
Almost going on 4 hours now waiting for @Instacart to get back to me. This is nuts. I'm about to call my bank. I cant even call them because "due to covid-19" they have no phone support. #InstacartJackedMyGroceries
Past 6 hours now, still no response from @Instacart on my missing grocery order. I spoke to my bank and they advised me to call them back once the charges have posted to have them removed. I really hope @Instacart has gotten back to me before it comes to that. #InstacartBurglar
Still no response from @Instacart after almost 10 hours. My groceries were stolen by the @Instacart driver and you fail to provide me any customer service. Not even an acknowledgment of my iddue and the assurance that someone will be reaching out to me. #InstacartSucks
Whole day passed and still no response from @Instacart. Where are my groceries? #Instacart you #JackedMyGroceries! Where is your #CustomerService?! Im not doing this anymore. You have lost a customer for life.
Its not so much that the @Instacart driver stole my groceries, we could have taken care of that with a simple 5min phone call. Its more that your #CustomerService is lacking. There is no reason I shouldn't get a call back within a few hours of reporting the incident.
Over 24 hours in, and still no response about my #MissingGroceries from @Instacart. Apperently you need to be very cautious when using this service as they have no customer support if something goes wrong with your order.
Finally! I was able to reach @instacart through the chat option that wasn't working yesterday. They are sending me new groceries, and giving me a small credit, and supposedly free delivery on my next order, if I choose to use this service again.
They tried to reach out to the shopper but could not reach her. I really wanted to know what really happened with my original order. Either way, he took care of my situation, it took him 5 min. So if you run into issues, your best bet is the chat option.
