@AmazonUK please explain!

Yesterday I ordered this Amzchef induction hotplate, specifically because I have an urgent need for it due to a gas supply problem.
The box that arrived was correctly addressed.
However what Ifound inside when I opened it was this.
Now, that is totally useless for cooking on.

I have requested a return, but what are you going to do to correct your error, bearing in mind that I need it today unless I am to have cold food again today and onwards.
the label even said the parcel weighed 2.8kg When in fact it barely tops 1
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