@AmazonUK please explain!

Yesterday I ordered this Amzchef induction hotplate, specifically because I have an urgent need for it due to a gas supply problem.

The box that arrived was correctly addressed.

However what Ifound inside when I opened it was this.

Now, that is totally useless for cooking on.

I have requested a return, but what are you going to do to correct your error, bearing in mind that I need it today unless I am to have cold food again today and onwards.

the label even said the parcel weighed 2.8kg When in fact it barely tops 1