Can I get some clarification @CeXSupport , would your company/store deem a high end headset with cracks on the hinge (for adjusting the headband) grade B?! Bought one online and I dare not even put it on for dear of it snapping, surely they can& #39;t sell damaged goods like this

Picture for reference, it arrived wrapped in bubble wrap like this with non original accessories... Order ID: 7730558 , I don& #39;t even want to wear these or adjust anything for dear of it snapping completely

So the main thing @CeXSupport would be this, can I send this back? As if the hinge breaks it will not be covered by your warranty.. I would rather just get my cash back than risk a damaged item falling apart where nothing can be done

Still no response from @CeXSupport as usual... You& #39;ve had plenty of time to respond to other requests so what is the issue here? This is not helping me to stay a customer of your company

Pathetic as usual for @CeXSupport @Cex to not care about customer service or satisfaction as per usual... I& #39;ve now sent this through to your apparent online support email along with this thread and pictures of the damage, will NOT be buying from you again