Contactless Dining. We anticipate dining out will undergo significant & permanent changes in the way it operates. Based on some recent consumer studies, diners are ranking safety assurance and hygiene as their top factors when they choose a restaurant for dine in.
@grvgpta

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At Zomato, we are proactively working on initiatives that will help make the restaurant industry bounce back faster when the current restrictions are lifted, by adopting technology-based safety solutions.

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Post the lockdown, we’ll be introducing a new feature called Contactless Dining with the aim of making the dining experience safer and more efficient by eliminating the use of high touch elements at restaurants.

https://zomato.com/blog/contactless-dining

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Imagine a full-stack dining experience, but with the least possible threat to health and safety. Diners will go through the following journey — contactless menu, contactless ordering and contactless payment. This image summarizes the flow.

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We’re adding features on the app to allow restaurants to self-report hygiene and safety measures they undertake, such as sanitizing kitchens, disinfecting tables, etc. Users can also share feedback on hygiene at restaurants via the app.

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I feel a proactive approach towards safety and hygiene will go a long way in building confidence back in dining out. The teams will start reaching out to restaurants in the coming weeks to educate them about Contactless Dining and self regulation.

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So — when the lockdown ends — our restaurant partners can inspire confidence in the public and usher a safer, seamless era of dining experiences.

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