Hi Abbie, you’ll need to wait until you’ve received the email with your refund credit. Then, you can apply for a cash refund by calling 0203 451 2868 (9am to 7pm, Mon to Fri). Our teams are incredibly busy, so waiting times are much longer than normal. (1/2)

Please don’t call if you haven’t had your credit email, as our teams won’t be able to process your refund. Thanks. ^Heul (2/2)