Grievances were received from air travellers regarding refund for flights cancelled because of the nationwide lockdown to combat COVID19. Advisories have been issued regarding refund for both domestic & international tickets booked for the flights suspended due to lockdown.
Tickets booked during 1st Lockdown (25 March-14 April 2020) for travel during same period & for which payments were received by airlines during 1st lockdown shall be refunded within 3 weeks from date of request for cancellation by airlines without levy of cancellation charges.
Tickets booked during 1st lockdown for travel during 2nd lockdown (15 April -3 May 2020) & for which payments were received by airlines during 1st lockdown shall be refunded within 3 weeks from date of request for cancellation by airlines without levy of cancellation charges.
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