@Tmobile @TmobileHelp @JohnLegere Guys, help? I work in telecom and have multiple State govt customers that are still struggling with how to best cope with the insane call volumes.

We& #39;ve observed that folks calling in from T-Mobile cell phones are getting disconnected at ..

.. the 4 hour mark. The upstream carriers are suggesting this is a well-known T-Mobile beahvior.

I found this thread that seems to confirm: https://community.t-mobile.com/thread/150452 

Consider">https://community.t-mobile.com/thread/15... this a friendly ask on behalf of the folks out there struggling to get through to various State ..

.. unemployment numbers and hence are holding for abnormally long amounts of time:

Any chance you guys might consider cranking this up to 12 hours for the duration of the #COVID19 pandemic?