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Crisis communication strategies:
1. Bottom line up front (BLUF)
2. 10 for 10 snap briefs
3. Develop a resuscitation lexicon
(1/4)
1. Bottom line up front (BLUF)
2. 10 for 10 snap briefs
3. Develop a resuscitation lexicon
(1/4)
1. Bottom line up front / To “bottom line” a problem
The military and NASA comms standard. Place the crux of your message in 1-2 sentences at the start of your message, not at the end.
NB: SBAR is a nice way of facilitating this habit.
The military and NASA comms standard. Place the crux of your message in 1-2 sentences at the start of your message, not at the end.
NB: SBAR is a nice way of facilitating this habit.
2. 10 for 10 snap briefs
10 second updates every 10 minutes during a resus.
Recap
Happening now
Priorities
Next steps
Roles
Example from @stemlyns: https://bit.ly/2ylyxE0
10 second updates every 10 minutes during a resus.
Recap
Happening now
Priorities
Next steps
Roles
Example from @stemlyns: https://bit.ly/2ylyxE0
3. Resuscitation lexicon (frag orders/fragos)
Borrowed from military comms and the mind of @cliffreid.
A series of short, concise, reproducible utterances that have the same meaning, regardless of who is speaking/listening.
Example at @emcrit: https://bit.ly/2xxCJQS
Borrowed from military comms and the mind of @cliffreid.
A series of short, concise, reproducible utterances that have the same meaning, regardless of who is speaking/listening.
Example at @emcrit: https://bit.ly/2xxCJQS
And when all else fails, use the buzzword generator.
