okay; i have to share this. because why the fuck not. i just remembered that my non-interaction/interaction with
@TommyKimmelman (the head of artist relations @niftygateway) was not the first time i kind of interacted with him.

but first, let me set the stage and say that i know a little somethin 'bout customer experience. it's only my career irl, but alrighty (as nifty whale turd once proclaimed).

okay, now that we got that covered

let me take the @secondrealm artist persona off and put on my cx pro hat on so i can share some thoughts.

(see http://linkd.in/ericprhodes  for proof that i know what wtf i'm talking about. ok @DCCockFoster @gcockfoster?)

be right back...

cc: @tylerwinklevoss @winklevoss