So, finally @AirAsia kind enough to response to my tantrum after MAVCOM intervene

First picture: baca first paragraph je. The rest is bullshit

Second picture: choose you battle next time

How to get AA to talk to you:

-File your complaint at MAVCOM website
-MAVCOM will forward your complaint to the airline & they MUST response to your complaint

In my case, I submit my complaint on 3 April. MAVCOM forward my complaint to AA on same day. AA email me today

Here, the rest of the email. No option but an ultimatum to accept credit points...with flowery words

You owe us, you don’t get to dictate

Waiting two cash refund actually

First one was early Feb, supposed to go to Da Nang. My family made conscious decision to cancel the trip. And expect AA to refund airport tax (ntah brapa sen) Itu pun tak masuk since 11 March

Second trip, this is I’m fighting for

Loud and clear instruction but AA trying violate by manipulating us; forcing to accept credit account with validity one year. Smh. https://www.malaymail.com/news/malaysia/2020/04/14/matta-mavcom-should-protect-consumers-not-allow-airlines-to-dictate-terms-o/1856669

Correct me if I’m wrong

Good friend of mine informed me that MAVCOM also charging us for every single ticket that being issued.... RM 1 below will goes to MAVCOM

In a nutshell, MAVCOM MUST help us to get our cash refund since they’re also enjoying the fringe benefit

In the mean time, don’t forget to check your travel insurance yea....if yg ni pun buat hal, kita merusuh lagi.....

https://twitter.com/pavlovapavlo/status/1250084992702529536?s=21 https://twitter.com/pavlovapavlo/status/1250084992702529536

Hey people! AA is trying really hard to manipulate their customer. Fight and get your fact right.
Such a disgraceful act...

@1Obefiend @Kudsia_Kahar they are going long-haul and longer route...

Here, you can quote this article/news to AA to reinforce your standpoint

https://twitter.com/azmanrocks/status/1250136927212154880?s=21 https://twitter.com/azmanrocks/status/1250136927212154880

If Canadian can do so, what’s stop Malaysian?

Several Canadian airlines refused for cash refund instead they offer travel voucher to the customer. Familiar tak?

https://twitter.com/anyotherarisu/status/1250312975748980739?s=21 https://twitter.com/anyotherarisu/status/1250312975748980739

REFUND SUCCESS STORY:
Friend of mine is trying to request refund from 3rd party website, Hutchgo. Silent & no response

My friend threathen them to involve MAVCOM should they refuse to response and refund her. VOILA!

Cash refund in 3-6 months. Ok la jgk kan?

Salam @mykpdnhep syarikat penerbangan ini masih berdegil and ingkar dalam membayar semula duit tiket seperti yg dijanjikan. Sebaliknya, menawarkan credit account yg sah sehingga 31 Oct 2020. Siapa yg mahu travel dalam keadaan sekarang?

If you’re still in the dark and start attacking me for exercising my (others) consumer right, here I shed some light for you....

https://twitter.com/cheaumei/status/1247851174939643905?s=21 https://twitter.com/CheauMei/status/1247851174939643905

AA is still encourage me to take the credit account and I keep declining.

MAVCOM yet to advice the way forward

Here are the list of agencies that you could file your complaint wrt current Air Asia mishandling cash refund issue

MAVCOM: https://flysmart.my/en/make-a-complaint/

KPDNHEP: http://kpdnhep.gov.my  / [email protected]

MoT: https://mot.spab.gov.my/eApps/sdmscasepool/SdmsCasePool/add.do

FOMCA: [email protected]

Biro Pengaduan Awam:

https://pcb.spab.gov.my/eApps/sdmscasepool/SdmsCasePool/add.do

Create one complete & generic email, and SEND TO ALL okay?

Selamat berpuasa..Semoga doa kita utk dapat cash refund, dimakbulkan :)

Good news to those who wants to file lawsuit to Air Asia (wrt this thread issue)