While so many service providers (like @toonboom) have gone above-and-beyond to make sure that we have all of the support we need during this time, @adobe
continues to be an incompetent clusterfuck. I logged in this morning to find that our Adobe CC for Teams account was gone.

There was no notice from @adobe, other than an email sent on GOOD FRIDAY saying that the payment failed and needed to be addressed. That happens sometimes, because our Indonesian credit card can be finicky and doesn't always like online transactions.

I usually just have to call my bank to tell them that the charge was legit, and then log into the admin panel for the tool (like Slack, Google, Toon Boom, etc...) and retrigger the payment. Simple, right? Nope, not for @adobe!

What did @adobe do? They deleted OUR ENTIRE ACCOUNT and then claimed they had no history of it (no invoices, no proof it ever existed) because they deleted it ALL. How is that even possible? Adobe is the ONLY service provider that just WIPES an entire account clean.

So now, in the middle of a pandemic and economic crisis, I'm having to spend hours dealing with @adobe trying to get our Adobe CC accounts reactivated AND get all of the invoices and receipts for tax purposes. And not even so much as an apology from Adobe.

My team can't work until this is resolved, losing the invoices impacts our ability to file accurate taxes, and @adobe doesn't even have the ability to say "I'm sorry," let alone offer any of the support that literally all of our other vendors are generously offering.

The customer service from @adobe keeps swapping me from one person to the next, with no one bothering to read the previous conversation so I keep having to tell the same story again. And it seems like their own employees don't even know how their system works.

After already chatting with a handful of @adobe reps for over an hour, I'm back to the beginning, with 'Rosey' telling me that we've never had an account and have no account history. (MY FUCKING BANK STATEMENT SURE AS SHIT SAYS OTHERWISE.)

Now Rosey from @adobe wants to increase my monthly billings by an additional Rp. 2.000.000,-... My account was 18 licenses for Rp18.702.000,- per month. Now Rosie wants to charge me Rp. 20.179.000,- per month for SEVENTEEN (17!) licenses. So one less license but a lot more money.

Rosey says that a major international tech company like @adobe just doesn't have any access to previous invoices and has no ability to see what I've been paying them FOR YEARS and that I'm just going to have to pay them more for less and that just is what it is.

It appears that in the middle of a global pandemic and economic collapse, where most companies are offering grace periods and discounts and extra licenses, @adobe's official position is, "Fuck you, pay me (even more than your were before, and for less than you got before)."

I also do not understand how a company like @adobe has -- LITERALLY -- the worst user interface that I have ever experienced from any digital service provider ANYWHERE. Get your shit together, Adobe. This is ridiculous. And embarrassing. You should be ashamed.