. @bestbuy / @BestBuySupport you are charging my card for unauthorized purchase and not letting me set up an account on your site or speak with a person. This is unacceptable and I will not patronize your business again.

* an unauthorized

Great customer service you’ve got there. Still can’t do anything on your site or get ahold of anyone. I’m flagging this as fraud and starting the chargeback process.

There was something I bought as a one-time purchase a year ago that you’re now charging me a subscription fee for but neither your page nor your app have a way to opt out of “subscriptions” and there’s no record of me having purchased a subscription.

You never sent me an email or a notification letting me know that subscription renewal was coming up (something every other company can do), and no one’s been available on chat, the phone, or social media.

COVID may mean less people are available, but it’s no excuse for a non-functioning site and app.

And apparently this “subscription” that you’re trying to charge me for doesn’t count as an order so there’s no record of it in my email or your site. This is absurd.

There’s no record of the initial order/“subscription” either, but you sure didn’t have a problem charging my card for “services.” I’m not sure how you’re getting away with this since from your site, I know this has happened to others.

In a little less than 5 hours I’m going to go full Karen on you people, but another thing I learned on your site is that even when others have gotten ahold of someone & been told this subscription you can’t opt out of has been cancelled, they’ve been charged anyway.

You people are really something else. I finally talked to someone in billing today after 45 min on hold & was told that even though I was never told this was a recurring fee, that’s what I was being charged for.

I then found out that you had saved my credit card information without my knowledge or approval and that’s how you were charging me repeat fees. I have to trust that you’ve deleted it from your system now but I’ll never know.

So, to recap, I bought something a year ago from #BestBuy (not online). They saved my credit card info and charged me for the same thing a year later without me signing or verbally agreeing to this initially.

I disputed this right away and they told me they could only give me some of my money back because they were prorating the “subscription” I never agreed to. I asked for a supervisor.

#BestBuy refused to allow me to speak w a supervisor and transferred me to someone else. The next person finally agreed to refund my card.

I asked for proof that they’ve deleted my card info (that I never entered online) and that they’ve issued a credit; they said they’d email me. That was 12 hours ago.

In a surprise to no one, the email that #BestBuy promised in 24 hours has not come. Everything this company peddles is a lie.

I’m just going to keep adding to this thread until I see a credit to my account. @BestBuySupport is unresponsive. Neither the Best Buy website nor app work. Phone agents don’t f/u & won’t let you speak w a supervisor.