"It's just...people" is definitely one of my favorite beats in the movie but in a stronger movie it would have hit me like an A-bomb.
JJ has that in him too--the Falcon reveal in TFA was that level of moment for me. The difference is one works as a left-field surprise and the other doesn't (even though both had been telegraphed in advertising).
Anyway, I'm just about done with the novelization if it wasn't clear