Tips if you are still unsure of what your options are regarding a cancelled flight due to Covid-19....

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If an airline cancels your flight that involves flying to/from/through the US or EU, you’re owed a refund.
It& #39;s as simple as that.

The US DOT and European Commission made this very clear last week e.g. https://tinyurl.com/sx99ppu 

(2/6)">https://tinyurl.com/sx99ppu&q...

Unfortunately, some airlines have been dragging their feet on giving these refunds.

Many customers have complained that flight vouchers are the ONLY option available.

Here& #39;s what you can do if you find yourself in this situation...

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First, hang up and call again (if you can stand the waiting times).

Not all customer service agents are the same.
If one agent says no to a refund, another may say yes.

Be polite and remind them it is the law that you receive a refund.

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Second, you can file a complaint.

US DOT: https://tinyurl.com/y3qvbm4x 
EC:">https://tinyurl.com/y3qvbm4x&... https://tinyurl.com/rp3ugeb 

This">https://tinyurl.com/rp3ugeb&q... actually works!!

After the DOT received thousands of complaints, it was then forced to remind airlines of their responsibilities, resulting in an increase in refunds.

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Lastly, you can dispute the charge with your credit card.

Although banks prefer customers use this as a last resort when not receiving paid goods/services, if options 1 and 2 fail, this may be your last hope.

Good luck.

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