"Passengers are being confused and misled on season ticket refunds. We are appalled that this situation has gone on for so many weeks already."

@MsEYates comments on the rail industry's refusal to give pro-rata refunds on season tickets: https://www.telegraph.co.uk/money/consumer-affairs/tens-thousands-commuters-refunded-season-tickets/

Thousands of passengers have already applied for a season ticket refund, based on @grantshapps' assurances that their refunds would be pro-rata.

We are very disappointed that other consumer rights and passenger watchdogs have failed to speak out and challenge the govt on this.