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Disclaimer: I love @DunzoIt
I just wish they had designed their Tipping feature better. We have lately seen people tipping a far higher amount than baseline at our own company, and with a little extra effort they can also help their drivers earn more
A short thread
/Start
I just wish they had designed their Tipping feature better. We have lately seen people tipping a far higher amount than baseline at our own company, and with a little extra effort they can also help their drivers earn more
A short thread
/Start
Today for the first time in my life, I felt like tipping someone. Had never bothered doing so on Uber, Ola or Zomato. But seeing a Dunzo driver try to complete his delivery during the rains today evening, I felt like doing my share
So I opened the app to tip someone who delivered yesterday
It is amazing that they let you do that. Most apps tie the tipping feature to an ongoing order, and hence it is impossible to retrospectively tip. I saw a few people requesting this feature on Instacart last week
It is amazing that they let you do that. Most apps tie the tipping feature to an ongoing order, and hence it is impossible to retrospectively tip. I saw a few people requesting this feature on Instacart last week
Now comes the part where I think dunzo can improve
They let you multi select the tipping amount. I don't think it makes sense. I was super confused if 10, 20, 50 or 80 bucks would be charged from my account
It should a single choice
They let you multi select the tipping amount. I don't think it makes sense. I was super confused if 10, 20, 50 or 80 bucks would be charged from my account
It should a single choice
There was no feedback on me selecting the amount. I did not know if selecting the amount meant the tipping was done, or I needed to fill all the selections on the screen, including rating the restaurant, and then pressing on Done would mean task completion
I don't think there is any reason to tie multiple tasks, including tipping together. I might want to just tip but not rate the shop
Me tipping the driver had nothing to do with me rating the place where he delivered from
Me tipping the driver had nothing to do with me rating the place where he delivered from
Once I pressed done, I got a push notification but it was still not clear what happened. Did they add 10, 20, 50 or 80 to my next bill?
Maybe they could have shared that in the body of the notification
Maybe they could have shared that in the body of the notification
The notification took to a screen which was just my last order summary. It did not map to the tip at all. I checked if they updated the tip amount on the total, and maybe added a line item in the breakdown of the order amount
Nope, It was not the case
Nope, It was not the case
This is a great time to create a tipping culture, and change behavior of us Indians, who generally avoid tipping for services.
And for that improving the tipping feature, both in terms of design as well as discovery, is needed
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And for that improving the tipping feature, both in terms of design as well as discovery, is needed
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