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So, many video conference calls have been victims of Zoombombing. It& #39;s terrible, but unfortunately not super surprising to @healspersecond and me, based on our research on very similar behavior in @discord voice chat. [1/n] https://medium.com/acm-cscw/voice-based-communities-and-why-they-are-so-hard-to-moderate-b3339c1f0f6a">https://medium.com/acm-cscw/...
We found that in Discord, perpetrators would join and disrupt open voice channels by spamming slurs, porn audio, two-hour-long extremely loud music, or just pure noise—these will probably ring a bell if you& #39;re familiar with the recent Zoombombing cases. [2/n]
The lesson here is that new technology almost always comes with even newer ways to abuse it, so effective moderation is a CRITICAL need for any new technology (or newly popular ones like Zoom). [3/n]
This moderation effort may even need to go beyond what we& #39;re already doing, as we found that text-based moderation strategies completely broke down in voice chat—mostly due to the difficulty to preemptively prevent abuse,
and the almost impossible task to retain evidence. [4/n]
and the almost impossible task to retain evidence. [4/n]
While it& #39;s easy to say "oh tech designers should& #39;ve thought of this," it really difficult to predict all the ways in which people will abuse new technology, nor how rules may need to change to prevent such abuse. [5/n]
Even though speculating is hard, it doesn& #39;t mean we shouldn& #39;t do it. @cfiesler has an excellent thread on the importance of speculating the potential negative consequences of tech. [6/n] https://twitter.com/cfiesler/status/1247914696503480321">https://twitter.com/cfiesler/...
At the same time, it is also important for us to be willing to react quickly, and implement new moderation rules and strategies when we adopt new technology. [end]
