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KNOW YOUR RIGHTS.
With so many flights canceled and so many airlines holding travelers' money hostage, we’ve been doing our best to keep folks informed about their right to a refund.
Here’s a roundup of our best advice so you don’t end up getting screwed by the airlines:
With so many flights canceled and so many airlines holding travelers' money hostage, we’ve been doing our best to keep folks informed about their right to a refund.
Here’s a roundup of our best advice so you don’t end up getting screwed by the airlines:
(1) If an airline cancels your flight, you’re owed a cash refund, period. It’s federal law. https://twitter.com/scottsflights/status/1246125165668233219
(2) If an airline significantly changes your flight times—or switches you from a nonstop to connecting flight—you’re owed a refund. https://twitter.com/scottsflights/status/1245751665384284160
(3) Airlines may try to hide the refund option and push you to take a voucher instead. Know your rights and be proactive. https://twitter.com/scottsflights/status/1244684822204669952
(4) Even basic economy tickets—which in normal times can’t be changed at all—are eligible for free changes. https://twitter.com/scottsflights/status/1245070710571032576
(5) Refunds apply even if you booked an award ticket using points/miles. https://twitter.com/scottsflights/status/1243216436031393793
(6) If an airline is stonewalling on a refund, these are the three main options at your disposal. https://twitter.com/scottsflights/status/1247602313826451456
(7) Even if you’ve decided you’re not going to take a trip, you should hold out as long as possible to cancel your flight. https://twitter.com/scottsflights/status/1239966622078496768
(8) Hold times are horrendous right now, but they’re far less horrendous if you call international ticket offices. https://twitter.com/scottsflights/status/1239580437330026502
