We're aware of an issue affecting some Google Nest devices and are currently investigating.

Update: We've identified the issue impacting some Nest Cam devices and are working on rolling out a fix. We'll continue to keep you updated until we've come to a resolution.

Update: Our teams are close to fully resolving this issue, and most devices should be working as expected. We'll update you again when we've completed rolling out the fix. Thank you for your patience.

Update: An issue with Google’s infrastructure components earlier today impacted some Nest customers. This infrastructure issue is now resolved ( https://status.cloud.google.com/incident/zall/20005) and we expect a full recovery to Nest customers soon — we will continue to keep you updated.

Update: We've resolved the issue with Google Nest devices and they should now work as expected. If not, please contact our support team so we can help. We appreciate your patience as we worked through this issue.