TUI is acting disgracefully by telling customers 'don't call us, we'll call you' and then failing to provide any information about their rights to a refund for cancelled holidays, sometimes costing thousands of pounds. Many of these people may desperately need their money back. https://twitter.com/TUIUK/status/1247784045427036167

If you have booked a package holiday that's been cancelled you're legally entitled to a full refund. It is breaking the law by refusing to give you one.

You don't have to accept its offer to rebook you for a later date or a credit note. https://www.which.co.uk/news/2020/04/coronavirus-travel-agents-breaking-the-law-by-refusing-or-delaying-cancelled-package-holiday-refunds/