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If you plan to apply for the Paycheck Protection Program through @SVB_Financial, here are some tips to save you time & heartache
We recently completed the process, and it required close to 4 hours on the phone with SVB& #39;s support team - who are very professional & helpful #PPP
We recently completed the process, and it required close to 4 hours on the phone with SVB& #39;s support team - who are very professional & helpful #PPP
2/ You should receive an email from SVB letting you know that it& #39;s time to apply. The email points you to the application, which is in "My Tasks" under your profile name
3/ If any of your Primary Details are incorrect, the form instructs you to contact support before proceeding
https://abs.twimg.com/emoji/v2/... draggable="false" alt="🙅♂️" title="Man gesturing not ok" aria-label="Emoji: Man gesturing not ok"> That guidance is not correct
Use the comments section at the end of the application to highlight any issues, and the folks on SVB& #39;s side will make the changes for you
Use the comments section at the end of the application to highlight any issues, and the folks on SVB& #39;s side will make the changes for you
4/ Towards the end of the application, you& #39;re asked to enter your name and the last 4 digits of your phone number
https://abs.twimg.com/emoji/v2/... draggable="false" alt="🤫" title="Shushing face" aria-label="Emoji: Shushing face"> They don& #39;t tell you this, but those 4 digits are the "authentication token" required to open & sign a document that you will get after submitting the application
5/ When you finish filling out the application and submit it, the screen will blink and just log you out of the portal
https://abs.twimg.com/emoji/v2/... draggable="false" alt="👾" title="Alien monster" aria-label="Emoji: Alien monster"> Yes, it& #39;s very jarring, and when you log back into your SVB portal, the application (which was previously under Profile > My Tasks) is now gone https://abs.twimg.com/emoji/v2/... draggable="false" alt="✌️" title="Victory hand" aria-label="Emoji: Victory hand">
6/ You should receive an email from SVB to DocuSign your application
If you do not get an email 15-30 minutes after completing your application, you should contact supporthttps://abs.twimg.com/emoji/v2/... draggable="false" alt="💬" title="Speech balloon" aria-label="Emoji: Speech balloon">
https://abs.twimg.com/emoji/v2/... draggable="false" alt="☎️" title="Telephone" aria-label="Emoji: Telephone">: 1.800.774.7390.
https://abs.twimg.com/emoji/v2/... draggable="false" alt="📧" title="E-mail symbol" aria-label="Emoji: E-mail symbol">: svbpppcare@svb.com and clientsupport@svb.com
If you do not get an email 15-30 minutes after completing your application, you should contact support
7/ When you do get the email to DocuSign your PPP application, https://abs.twimg.com/emoji/v2/... draggable="false" alt="🚨" title="Police cars revolving light" aria-label="Emoji: Police cars revolving light"> DO NOT press the button stating that you don& #39;t have a token. It will lock you out completely
Enter the last 4 digits of your phone number, and you should get access to review & sign the application
Good luckhttps://abs.twimg.com/emoji/v2/... draggable="false" alt="🍀" title="Four leaf clover" aria-label="Emoji: Four leaf clover">
Enter the last 4 digits of your phone number, and you should get access to review & sign the application
Good luck
8/ Reminder: SVB is moving very quickly to optimize their process, so please check their website to track changes and updates: https://www.svb.com/paycheck-protection-program">https://www.svb.com/paycheck-...
