Employers and claimants don't have to call to reset their passwords and PINs. Select "I forgot my username/password" at the DES login screen. https://fed.des.nc.gov/ofis/citizen/pages/public/Login.aspx.
Other issues with account login information? Email NCDESpasswordhelp@nccommerce.com
Locked DES account? Just wait 30 minutes and try again.