Okay, so I’ve decided to serialise my experiences with @AppleSupport as I’ve pursued my quest to have a defective AirPod replaced. Anyone pondering which Bluetooth earphones to buy next might want to take notice, similarly anyone seeking peace of mind about customer support...

I shall be adding a chapter to this thread each day, every instalment detailing the interactions I’ve had with @AppleSupport on a single day. As yet there is no sign of resolution to my #AirPods case, but already have enough to get this thread through Easter, so hold tight...