Dear @united, I get your business is hurting but my friend just flew from Northern Cal to NYC to work as a 1st responder nurse and @united airlines charged her $100 overweight bag fee even after she explained the bag was FULL OF PPE & masks to help other people. Shame on you.

Hi everyone! Thank you for your shared outrage. @united did the right thing and refunded my friend. Stay safe NYC! Please channel your outrage to the fed government that is doing a very terrible job of helping the supply chain as people shouldn’t have to travel w/ their own PPE.