@cogeco I& #39;ve opened multiple tickets complaining about 100%+ node congestion in Winona, Stoney Creek (L8E 0E1). The Internet is completely unusable for teleconferencing/VoIP/online-games due to extreme 1000+MS latency (no matter the time, even at 2-3AM in the morning).

I keep being told the node congestion reports are being sent to "Operations". I understand due to COVID-19 there are major congestion issues but this shouldn& #39;t be happening 24 hours a day. There is clearly a permanent node issue and it would be great to get some communication.

Graham, Scott & Jared @ tech support, even Mark, who supports TPIA ISPs,have been great in confirming and communicating internally to Cogeco about my node& #39;s issue. But Ive had no path forward for multiple weeks now. 1000MS+ latency outside of high congestion times is frustrating.

@cogeco thanks for any help you can provide in escalating my neighborhood node issue. Please see this thread for the full details.