@SantanderCycles my Santander bike was #stolen by an opportunist literally feet away from me just now. Staff saying there’s absolutely no flexibility and you’ll treat it as though I’ve stolen it -£95 fine afternoon 24h, then £300 after a week. Can I speak to a manager please?
@SantanderCycles I’m physically shaking about what’s happened. Why no discretion and enforced financial punishment in these circumstances? Like things aren’t difficult enough 😢
@TfL can you help?
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