3/25 I sent an email to @bfeld “Kevin and I are ready to help Colorado” and since then been consumed by a mad dash to build a solution to a pressing problem. Volunteers are amazing, I can’t believe how much we’ve accomplished together. And yet... I’m settling into the marathon

I know many of you reached out to help, and I’m sorry I couldn’t utilize you all. Like a good startup, we kept our team super small and cut scope and cut scope some more and stayed laser focused on the customer.

You will not be the customer, unless you are uninsured in Colorado

I have found it very humbling to cultivate empathy for my customer, and I’ve realized how much hanging out here on Twitter and discussing the future of tech/finance/culture is disconnected from the reality of the daily lives of my customer.

I thought I understood my privilege and I have uncovered a whole new depth of needing to keep doing that. And I keep say I, I, I in this tweetstorm

But when I’m not here, I don’t center things on myself as much. This feels like an “I, I, I” space. Can that change?

Btw, it feels like racing against a clock that ticks faster and faster every day people don’t practice social distancing and adhere to stay at home. My customer is essential services, a shift worker, someone who could get fired for calling in sick. Someone who already did

When you help flatten the curve, you buy time for people like me to figure out solutions to gnarly problems. Buy us even a day, and that’s lives. Sitting on the inside, seeing the data, I know it’s true. I wish I could find a way to explain it so that everyone would understand

Our economy was fucked one way or another. That’s the reality. If millions die, or economy is just as fucked as it will be from this shut down.

Lives are irreplaceable. And yes, economic hardship from the shutdown could also cost lives. There was no happy outcome here

At least if people are still here, they can rebuild their lives.

What a terrible choice to have to make as the leaders of government. I can understand the trepidation either way.