It’s been almost a fortnight since our flight AK63 to Kuala Lumpur was cancelled on account of the #COVID19Pandemic . As communicated by @AirAsiaSupport we opted for a full refund. However, we have not received any response to our mails, calls or attempts to use the AVA chat.

@AirAsia Absolutely terrible customer service! Atleast try to acknowledge that you have received our request.

Continuing this thread since it& #39;s been almost two months that our flight, AK63 to Kuala Lumpur was cancelled due to the covid 19 outbreak. We were a team of students from the university of calcutta heading to represent our institute in the regional round of @hultprize on 20/03/20

After the cancellation, we received an email from @AirAsia informing us that we had the option of seeking a full refund. Despite more than two months of requests through emails and the AVA chat facility, we are yet to receive any response to the request, let alone a refund.

This blatant ignorance of @AirAsiaSupport has reached unacceptable levels, and we humbly request @HardeepSPuri @MoCA_GoI to intervene

@fayedsouza ma& #39;am, @ShivAroor sir, requesting your assistance in making this tweet more visible. Especially considering that no middle class college students like us can afford to overlook ignorance involving a sizeable amount of our hard earned money. @jagograhakjago