It’s been almost a fortnight since our flight AK63 to Kuala Lumpur was cancelled on account of the #COVID19Pandemic . As communicated by @AirAsiaSupport we opted for a full refund. However, we have not received any response to our mails, calls or attempts to use the AVA chat.

@AirAsia Absolutely terrible customer service! Atleast try to acknowledge that you have received our request.

Continuing this thread since it's been almost two months that our flight, AK63 to Kuala Lumpur was cancelled due to the covid 19 outbreak. We were a team of students from the university of calcutta heading to represent our institute in the regional round of @hultprize on 20/03/20

After the cancellation, we received an email from @AirAsia informing us that we had the option of seeking a full refund. Despite more than two months of requests through emails and the AVA chat facility, we are yet to receive any response to the request, let alone a refund.

This blatant ignorance of @AirAsiaSupport has reached unacceptable levels, and we humbly request @HardeepSPuri @MoCA_GoI to intervene

@fayedsouza ma'am, @ShivAroor sir, requesting your assistance in making this tweet more visible. Especially considering that no middle class college students like us can afford to overlook ignorance involving a sizeable amount of our hard earned money. @jagograhakjago