5. For the nearly 4 years Mr. Gentile has lived in the apartment, Mr. Salerno has been a model landlord

Emergencies are fixed almost immediately, he said, such as a water leak in Mr. Gentile’s ceiling that was fixed, patched & painted within several hours https://www.nytimes.com/2020/04/03/nyregion/coronavirus-nyc-landlord-mario-salerno.html
6. “It has alleviated a huge amount of stress that I have been having with the unemployment system,” he said, adding that he had called the NY Dept of Labor roughly 240 times over two days in March to finally connect with a person to file for benefits. https://www.nytimes.com/2020/04/03/nyregion/coronavirus-nyc-landlord-mario-salerno.html
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