Satisfaction has gone up 7%, a sharp rise particularly after two years of falls. Timing of when people were asked is key to understanding context. Fieldwork was July to October last year, before the election was called. https://twitter.com/TheKingsFund/status/1245969321215569921

Came after a year of announcements on the increased funding for NHS, first by May then by Johnson. Concern about funding has dropped although 8/10 people saying there is a still a major/severe funding problem does not suggest people think the NHS has what it needs

However, it has led to increased optimism. Big swings in the last two years in the % of people who think things will get better. In 2017, 56% thought it would get worse over the next five years and only 20% said it would get better. In 2019, these figures were 42% and 29%.

Important to note that among those who remain dissatisfied, more people are saying staff shortages is the reason for that dissatisfaction. In longer-term for satisfaction to continue increasing people will need to see the money making a difference to waiting times and staffing.

Covid-19 will have a big impact on people's attitudes to the NHS. Satisfaction with the running of it ebbs and flows but people's belief in it remains undimmed. Covid-19 and the efforts of NHS staff during this crisis will only reinforce this

Finally, we can only hope that the government listens to the results on social care, too often the forgotten service in this survey. It has the lowest rating of any of the services tested.

Reform of social care is beyond overdue and the results reinforce that. Satisfaction with social care remains stubbornly low and has been ever since the survey started asking about it - time to pay attention to it.