Florida's failing unemployment system is widening the inequality gap for our most vulnerable -- immigrants and the poor -- for whom a language barrier, access to a computer and access to help are more hurdles in the way of getting critical benefits. https://bit.ly/2UUc6gG 
The system is failing the homeless like Arthur Riley. It’s failing Patrick Roberts, a native Creole speaker who lost dishwasher positions at 2 hotels. And it’s failing Generoso Mateo, who was laid off at Orlando airport. Now, he’s short $400 for rent. https://bit.ly/3dOXDLC 
. @UP_Orlando is one of the few places still helping people sign up in person. But they have to turn most away when the system starts to loop backward or give errors.
“You can see it in their faces: Now what do I do?” said intake coordinator Jaye Silvagnoli
https://bit.ly/3dOXDLC 
For Latinos, language & tech can be barrier:
@HispanicFed: “We are very aware that our community...doesn’t always have access to the internet & these types of services & are not always able to articulate what are the challenges in terms of computer skills" https://bit.ly/3dOXDLC 
But @GovRonDeSantis knew about the issues. Since 2015, auditors found 17 issues have persisted in CONNECT system and the state has done little to address them.
Now we are seeing the fallout.
DEO is adding 250 people just to answer phones and reset PINs. https://bit.ly/2X21Gy9 
. @Scott_Maxwell: The state’s unemployment system is so flawed, it can’t even tell how many laid-off workers are entitled to benefits. In other words: We can’t even begin to understand the scope of this crisis in FL...bc we don’t have accurate information. https://bit.ly/2wMPg2E 
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