Thread by @FundEverywhere, Next up in Track 2 we have an amazing group discussion from [...]

Next up in Track 2 we have an amazing group discussion from @F2FCongress to talk us through the major changes in F2F fundraising. #FundraisingEverywhere

The panel includes: Elsbeth de Ridder, Save the Children International - Roland Csaki, WWF International - Daniel McDonnell, UNICEF International Moderators: - Daryl Upsall, Daryl Upsall & Associates and Peter Steinmayer, FA Austria

F2F is one of the most important tools for funding monthly donors. There is no doubt that #COVID19 will affect this. This session will get international experts to talk about the key challenges this important fundraising stream will face.

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Key impacts of #COVID19 on F2F programmes include:

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check"> @UNICEF had the largest operations - 48 markets - all of them are now shut down over 8 weeks. 3 are back up & running (Japan, South Korea & Hong Kong).

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https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check">same for @SavetheChildren who have closed all markets and re-opened South Korea at 60% of operations.

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check"> @WWF have suspended most markets. Team numbers have been reduced significantly for still open markets. Europe is shut down.

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Key trends in other channels? What changes are your orgs making?

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check">Looking to minimise and mitigate risks

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check">Increasing activity in DR:TV

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check">Moving teams into telemarketing to retain staff

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check">Assessing on a market-by-market basis

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https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check">Global targets have increased for @UNICEF

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check">Facebook has said they *cant* do COVID19 marketing...

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check">Fantastic response from people on the ground so far, who are in need of supplies too and seeing them in action

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https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check"> @WWF has confirmed that existing face to face donors are keeping their donations - on the short term, as an environmental organisation, they are not shifting their channels as much

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What about donation holidays or downgrade campaigns?

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check">Good use of F2F fundraiser staff in the meantime

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check">Telemarketing is the closest operation, as well as stewardship calls, upgrades & downgrades

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check">Be flexible. Everything is better than breaking up!

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What else are your F2F doing during this downtime?

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check"> @UNICEF have 4,000 F2F fundraisers. They& #39;ve been focusing on engagement and upskilling, running training, sharing practice & stories from the fields, TED Talks & videos. Staying connected!

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https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check"> Their teams have been doing advocacy in local communities too. WASH: water, access, sanitation & hygiene

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check"> Virtual lunches and socials are a great way to keep them connected.

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check"> Messages of thanks from CEOs & senior staff can keep spirits high

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Engaging your F2F global management team is essential now too. Schedule your calls by time zone and create moments of overlap too.

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@WWF at the beginning of the crisis deployed some of their fundraisers into schools for environmental education, but of course, this is now affected.

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Does the panel think it be easier to recruit and retain F2F fundraisers post COVID? Or harder?

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check"> Roland @WWF thinks that once it& #39;s over, crowd mentality will want in-person contact.

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check"> It& #39;ll be a new recruitment game though...

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https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check"> Daniel @UNICEF thinks that more people will be open to supporting charitable causes

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check"> It& #39;s unlikely that we& #39;ll go back to 100% capacity straight away... it will take time

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https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check"> Elsbeth of @SaveTheChildren says we& #39;re all in this crisis together - we need to think about retaining and looking after our fundraisers. Also need to think about how we work best with suppliers and agencies to look after them too

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How is this affecting the external agencies, many of whom have been facing big challenges before COVID19?

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check"> Important to keep the smaller suppliers in businesses. Retaining relationships and conversations to create solutions is the best way to innovate in times of crisis

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check"> Calls from concerned agency owners from around the world is a worrying sign...

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check"> Keep focused on the long term too, to ensure that relationships last beyond the crisis

https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check"> Convert as many as you can at the moment into other roles

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https://abs.twimg.com/emoji/v2/... draggable="false" alt="☑" title="Ballot box with check" aria-label="Emoji: Ballot box with check"> Daryl explains that some of the charities his agency works with have held on their paybacks/clawbacks, to provide enough cash flow for the agencies to continue working with their staff. This differs from markets to markets

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Thank you panel for a really detailed and great session! @F2FCongress

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