@TUIUK waiting on refund ref 11946229 since 16/03/2020. Raised ABTA complaint ref 238494 due to your violation of the 14 day refund period. Check your DM’s, DO NOT reply with standard copy/paste *URGENT*

@TUIUK Respond please. The use of one of your three generic responses to a refund demand will result in a complaint to that person’s manager by the way.

@TUIUK You guys realise I can see you respond to Tweets sent much later than mine first right? I’m not going away, and as per previous Tweets won’t accept copy/paste answers.

@TUIUK Still waiting on a non copy/paste reply to this urgent issue. I’m not raiding my kids savings to pay bills whilst a multi-billion pound company that’s just been given a multi-billion pound loan sits on my money.

@TUIUK Still waiting for a non copy/paste reply and a refund of my now illegally held money. The lack of response is all being noted for the ABTA complaint (including your continued prioritisation of taking more money off other customers).

@TUIUK @is_tui Still here, still waiting for a useful, non-copy/paste response that accounts for you breaking the law and not engaging with a customer. As are thousands of others now.

@TUIUK @is_tui Due to your continued failure to respond, in addition to the ABTA complaint I have now reported TUI to the CMA for unreasonable behaviour during the COVID-19 crisis. Still waiting.

@TUIUK @is_tui @ABTAtravel One month anniversary of my still-not-paid refund. No reply to this thread for two weeks. Can’t reach you on the phone. Letters ignored. The second wave of people never booking with you again will finish you if COVID-19 doesn’t.