Hey, there! We're sorry to hear about your experience. DM us your account email address and we'll make this right! https://twitter.com/messages/compose?recipient_id=431499643

Hi there, thanks for reaching out. Due to some unforeseen logistics challenges, a small number of customers will experience delays on their orders. Please PM us with your email address so we can look into this! https://twitter.com/messages/compose?recipient_id=431499643