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My journey with @Argos_Online:
1.) Ordered an office chair on March 18th.
2.) It arrived on March 20th... with a massive HOLE on the box (see attached). The driver said "it's fine" and "nothing is missing".
3.) Something WAS missing (shocker!): the screws. All of them.
1.) Ordered an office chair on March 18th.
2.) It arrived on March 20th... with a massive HOLE on the box (see attached). The driver said "it's fine" and "nothing is missing".
3.) Something WAS missing (shocker!): the screws. All of them.
4.) Called Argos. Took 20 mins to get through. The "advisor" said I could collect a replacement chair a few miles away. On foot. During a pandemic. With a box the size of my entire body. Um... no.
5.) She ordered replacement screws instead.
6.) They arrived on March 25th...
5.) She ordered replacement screws instead.
6.) They arrived on March 25th...
7.) SOME ARE MISSING (see attached).
8.) I call Argos. Took 34 mins to get through. They agree to send the missing screws.
9.) They arrived on March 27th. They're all there!
10.) Then I try to build this cursed chair...
8.) I call Argos. Took 34 mins to get through. They agree to send the missing screws.
9.) They arrived on March 27th. They're all there!
10.) Then I try to build this cursed chair...
11.) Aaaand the "A" screws (which I already have) are faulty. Only one fits correctly. I have to really FORCE two in (and they're not in fully) and one is clearly broken & can't turn (see attached).
12.) I tried calling Argos on Saturday. I hung up after 31 mins of being on hold.
12.) I tried calling Argos on Saturday. I hung up after 31 mins of being on hold.
13.) Called just now. Been on HOLD for 35 minutes. Got through. They're sending more replacement screws.
CONCLUSION: Ordered a chair on March 18th and all I have is a pile of chair parts, a bad back, minus 2 hours of my life (on hold to Argos) and a £150 hole in my bank account.
CONCLUSION: Ordered a chair on March 18th and all I have is a pile of chair parts, a bad back, minus 2 hours of my life (on hold to Argos) and a £150 hole in my bank account.
The journey continues!
14.) I received a new SEAT on Weds... but no bolts.
15.) It is now Sat 4th April. Still no bolts.
So I have TWO seats & no bolts!
16.) Also @Argos_Online asked me to DM them three days ago, so I did... and that was it. No response.
GIVE ME A REFUND.
14.) I received a new SEAT on Weds... but no bolts.
15.) It is now Sat 4th April. Still no bolts.
So I have TWO seats & no bolts!
16.) Also @Argos_Online asked me to DM them three days ago, so I did... and that was it. No response.
GIVE ME A REFUND.
17.) Called again. Took 35 mins of infuriating hold music, but finally got through & passed onto a manager. Apparently I can't get a refund at this time, so that's... yeah.
19.) Aaaaand they're sending MORE bolts. Maybe they'll arrive. Maybe they won't! IT'S A THRILL RIDE!!
19.) Aaaaand they're sending MORE bolts. Maybe they'll arrive. Maybe they won't! IT'S A THRILL RIDE!!
