For customers on cancelled flights, please remember that you do not have to contact us prior to your original flight date.

Please be assured that your entitlements in case of cancelled flights are available for up to a year after your flight was originally due to depart. (1/2)

Our teams are exceptionally busy and also operating with fewer resources due to the lockdown measures. Please only contact us now if it is very urgent.

We understand this is frustrating and for that, we're sorry. Thank you for your understanding. (2/2)