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1/8) Booked a flight with Condor @CondorCares about 9 months ago for December 2019. The partner airline we would fly with went bankrupt. Their Goodwill department approved a full refund for us and told us we would have the refund within 6-8 weeks. That was nearly 4 months ago...
2/8) We were assigned via email to someone who has been zero help. The only thing this person has told me is that 'the main proceedings will start in March'. I have zero idea or context for what that means, and when I ask for an explanation I get told that they can't tell me more
3/8) This customer relations person also gave me a number of someone I could contact to get more info. When I called this number I was transferred to 3 different departments, the 3rd of which transferred me right back to the number I was given initially.
4/8) The person I spoke with then told me that I had to speak to the person I had been emailing with. The same person that gave me the number in the first place, who says that they can't help me.
5/8) Because Condor has refused to let me know what is going on (literally hanging up the phone in my ear because they don't know the answer) I have filed a complaint with the SöP (Schlichtungsstelle für den öffentlichen Personenverkehr). I have also not heard anything from them.
6/8) This is now just getting ridiculous and Condor still has thousands of dollars of my money for the multiple tickets we booked last year, tickets they had promised to refund nearly a third of a year ago. Next step is to file a complaint with the relevant government authorities
7/8) All I have wanted was clarity. I have been told something about a "Protection Shield" and another thing about "proceedings in March." But when I ask for explanations (because I legitimately do not understand what is going on, or given any context) Condor has refused to do so
