Read on Twitter
As part of our ongoing efforts to assist US citizens overseas, we’ve assembled a list frequently asked questions related to #COVID19. Expand this thread to see the full list of FAQs. 
Q: I am a US citizen trying to return home, but I cannot find a flight/borders are closed. What do I do?
A: Please enroll at http://step.state.gov and monitor the US embassy’s website for updates. They may have instructions for expressing interest in future flights.
A: Please enroll at http://step.state.gov and monitor the US embassy’s website for updates. They may have instructions for expressing interest in future flights.
Q: I enrolled at http://step.state.gov and keep checking the embassy website. Is there anything else I can do?
A: We are working around the clock to help US citizens return home. Keep checking the website/STEP notifications - we will share information as it becomes available.
A: We are working around the clock to help US citizens return home. Keep checking the website/STEP notifications - we will share information as it becomes available.
Q: I have a commercial flight scheduled to depart soon. Will it happen?
A: Many commercial air carriers are changing or cancelling flights with little advance notice. Refer to your air carrier’s website for the latest information on the status of your flight.
A: Many commercial air carriers are changing or cancelling flights with little advance notice. Refer to your air carrier’s website for the latest information on the status of your flight.
Q: Should I just go to the airport even if I don’t have a confirmed flight?
A: In most cases, no. Refer to the instructions provided by the nearest US embassy/consulate. In some cases, they must coordinate with the local authorities before you can travel to the airport.
A: In most cases, no. Refer to the instructions provided by the nearest US embassy/consulate. In some cases, they must coordinate with the local authorities before you can travel to the airport.
Q: I see there are still some commercial flights. Should I wait for a flight arranged by the US embassy/consulate?
A: No. Arrange to depart immediately via commercial options as long as they remain available, unless you are prepared to remain abroad for an indefinite period.
A: No. Arrange to depart immediately via commercial options as long as they remain available, unless you are prepared to remain abroad for an indefinite period.
Q: What about my family member with health problems? Will they be able to depart on an earlier flight?
A: US citizens at higher risk from the virus – adults age 65+ and people of any age with underlying health issues – are being prioritized for repatriation flights.
A: US citizens at higher risk from the virus – adults age 65+ and people of any age with underlying health issues – are being prioritized for repatriation flights.
Q: Can the State Department/US embassy/US consulate help me book a flight with a commercial or charter air carrier? What about getting a refund for my flight or hotel?
A: No, contact the service provider directly to purchase tickets and/or request a refund.
A: No, contact the service provider directly to purchase tickets and/or request a refund.
Q: I have a trip planned for this summer. Should I cancel it?
A: We cannot speculate on future travel. The situation remains fluid. Continue to monitor http://travel.state.gov and refer to the current Global Level 4 (Do Not Travel) Health Advisory: https://travel.state.gov/content/travel/en/traveladvisories/ea/travel-advisory-alert-global-level-4-health-advisory-issue.html
A: We cannot speculate on future travel. The situation remains fluid. Continue to monitor http://travel.state.gov and refer to the current Global Level 4 (Do Not Travel) Health Advisory: https://travel.state.gov/content/travel/en/traveladvisories/ea/travel-advisory-alert-global-level-4-health-advisory-issue.html
Q: I am having issues enrolling at http://step.state.gov .
A: Please try clearing your browsing history and using Internet Explorer 11 or Google Chrome. You can also check the US embassy/consulate website for alerts and follow us on social media for updates.
A: Please try clearing your browsing history and using Internet Explorer 11 or Google Chrome. You can also check the US embassy/consulate website for alerts and follow us on social media for updates.
Q: I previously enrolled in the Smart Traveler Enrollment Program (STEP), but I am having issues logging on. What should I do?
A: Please click the “Contact Us” link at the bottom of http://step.state.gov and submit a request for assistance using the form provided.
A: Please click the “Contact Us” link at the bottom of http://step.state.gov and submit a request for assistance using the form provided.
Q: There are no direct flights to the US from my current location. What can I do?
A: You may be able to secure a connecting flight via another destination. Be aware flights are being cancelled with little notice and there may be quarantine requirements/entry restrictions.
A: You may be able to secure a connecting flight via another destination. Be aware flights are being cancelled with little notice and there may be quarantine requirements/entry restrictions.
Q: Why am I no longer receiving Smart Traveler Enrollment Program (STEP) notifications?
A: Check your travel dates under account settings. The system will not send updates beyond your departure date. Change it to “indefinite” or future date to keep receiving notifications.
A: Check your travel dates under account settings. The system will not send updates beyond your departure date. Change it to “indefinite” or future date to keep receiving notifications.
Q: I am expecting an email from the US embassy/consulate, but I haven’t received one yet. What should I do?
A: Please periodically check your spam and/or junk email folders to see if the message was diverted there instead of your inbox.
A: Please periodically check your spam and/or junk email folders to see if the message was diverted there instead of your inbox.
Q: How do I tell the US embassy/consulate I am interested in a repatriation flight?
A: Many US embassies/consulates have established secure online forms for this purpose. Others may request an email. Check recent alerts on the embassy/consulate website for instructions.
A: Many US embassies/consulates have established secure online forms for this purpose. Others may request an email. Check recent alerts on the embassy/consulate website for instructions.
