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I’m currently on hold for the coronavirus hotline (888-364-3065) hoping to get tested at Jones Beach. I’ve been waiting on hold for 15 minutes and dealing with strange migraine-inducing feedback/interference every few minutes on the line.
Unfortunately the recording didn’t capture the sound (I posted it while I was on hold so didn’t have the chance to listen.) But suffice it to say it was really bad.
After 20 minutes of holding with the crazy interference sounds, I was asked a series of questions about Josh. I gave all the information, including the fact that he recently traveled to Seattle and Sacramento for work.
They said thanks and that a healthcare professional will call me back. When? Well, “it might be 2 hours, it might be 2 days,” the person on the other end of the line said.
Can I just drive to Jones Beach to the new testing clinic? “No, you need an appointment.”
We have still not heard back about testing. I’ll keep this thread updated with the latest in case it’s helpful to anyone.
I’m on hold with the testing hotline again. There’s still the same headache-inducing interference in between messages about where to find information on their website.
Hoping we can get tested at Stonybrook, where a new drive-thru testing center just opened. (You need an appointment though.)
After waiting on hold for 30 minutes I was told that since I already called yesterday I need to wait for them to call me back. When will that be? “We don’t know.”
It’s been over 24 hours since I first called the corinavirus hotline. No response yet. Will update when/if I get a call back.
Heads up that we are now on day 2 since I called the coronavirus hotline in an attempt to get an appointment for a test at a drive through clinic. Husband still sick. No call back yet.
Oh great. I just missed a call from a Schenectady number while I was dealing with my son. I think it was the coronavirus hotline finally calling me back after 48 hours. They didn’t leave a message because of HIPAA and the number doesn’t work for return calls. What now?
I called back to find out next steps. I’m on hold. Estimated wait time is between 72 and 82 minutes. Cool.
One thing I can say that has improved about the coronavirus hotline is that there is no longer the insane microphone interference noises in between messages to “please hold for the next available representative.”
