Read on Twitter
Let& #39;s take a quick moment to talk about the famed "build vs buy" argument that specialized tech vendors often hear from customers.
For example, I& #39;ll occasionally come across prospective customer who says, "We& #39;re debating whether to license your software, or roll our own."
For example, I& #39;ll occasionally come across prospective customer who says, "We& #39;re debating whether to license your software, or roll our own."
I& #39;ll start w/ cloud costs. We spend >$1million per year in cloud costs. We& #39;re a ~25-person tech team serving ~350-400 enterprise customers. Our aggregate cost is lower due to economy of scale.
But *your* cloud cost, alone, to "roll your own" is likely higher than our TCO to you.
But *your* cloud cost, alone, to "roll your own" is likely higher than our TCO to you.
OK, let& #39;s move to SaaS costs. We spend about $250K/year on SaaS services that run our product. These are things like alerting/monitoring tools, end-user performance monitoring, data enrichment, exception trace capture, deployment, CI, testing.
All these are amortized for you.
All these are amortized for you.
OK, let& #39;s move on to human cost. You can sign our contract today, get our service today, and benefit from hundreds of person-years of experience in *exactly this problem*. As for rolling your own? You& #39;ll start from scratch.
Remember, in the long run, we& #39;re all dead.
Remember, in the long run, we& #39;re all dead.
OK, let& #39;s move on to quality. Who has a better track record for shipping the goods? A team that solved this problem for hundreds of other clients who had the exact same problem -- closing >10,000 support tickets along the way?
Or the internal team that thinks this might be fun?
Or the internal team that thinks this might be fun?
OK, let& #39;s look at maintenance. Do you have a 24x7 on-call team setup? Are you ready to? Do you have support ticket process, SLOs, SLAs, and escalation policies?
We& #39;ve already got all of that, and it& #39;s been operating for years, and you get it for free, when you sign.
We& #39;ve already got all of that, and it& #39;s been operating for years, and you get it for free, when you sign.
I get it. There& #39;s no glory in signing a SaaS contract to solve a problem. It seems too easy. You press a button, and it& #39;s solved. What& #39;s the fun in that?
"Simplicity—the art of maximizing the amount of work not done—is essential."
You know what& #39;s fun? Keeping things simple.
"Simplicity—the art of maximizing the amount of work not done—is essential."
You know what& #39;s fun? Keeping things simple.
