"You probably text someone or use an application like WhatsApp before you call them". And with chatbots now more easy to deploy, they're increasingly important, giving users a new and often better choice.

"Hi Jon, I hear you were born in Dover. It's... fine".

The customers presenting in this session are all inspiring. A true employee partnership with @jlandpartners; emergency services network guardians at @BT/ @EE; and now an "outstanding" rated part of our health service with @NorthumbriaNHS. Thanks all for sharing at #bmcexchange

"We were very cost effective as a department but any hit, any flex, we didn't have the agility to deal with"... Glen Foster from @NorthumbriaNHS cited Wannacry as the kind of event that the organisation might need to deal with #bmcexchange

"BMC Digital Workplace is fundamentally changing the way we approach this". Now a a locum doctor can be enabled and ready to work when they arrive. Often this might be needed at just a few hours notice, and this might be the difference between you being seen or not. #bmcexchange

In a stretched emergency department, anything that gains efficiency gains is vital". Making a 2 or 3% difference can mean 20 or 30 more patients seen that day. Rapid onboarding of locum staff is just one example of ways to make a big improvement.

@NorthumbriaNHS at #bmcexchange