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Dear Online Vendor/small business , your peak season is here. You will most likely get more traffic in the next 10 weeks than you did all year.
I will like to share some customer service tips that will help you gain and retain these customers.
Thread!
I will like to share some customer service tips that will help you gain and retain these customers.
Thread!
Create a list of likely issues customers may have with your product. Write, reviews and revise your pre written responses to these problems, be concise and clear so that your customers understand.
If you use Instagram or whatsapp you can save these responses in âQuick Repliesâ
If you use Instagram or whatsapp you can save these responses in âQuick Repliesâ
Add links for further information that will help them understand better or images that will act as social proof which will help them make their decision on purchases.
Update your FAQ page and if you donât already have one, create one now. You donât want to deal with returns and refunds this season. FAQs are generally questions that first time buyers may have about your business and products.
Review feedback from your customers these past months this will help you understand the challenges your customers are currently having with their experience purchasing from you or with your product. Fix it or create educating content to help your audience understand better.
Include all details that customers need about your product in your captions or page description. Everyone is selling aggressively so the quicker people can make a purchase on your page the better. Include quality type, specs, benefits and PRICE.
Post real reviews! Customers know the difference so you will be fooling no one, try to get your real customers to write reviews for you. If you can get them to make videos the better. Post these reviews and connect with your prospective buyers
Collecting the emails from all the traffic you get will help you sell more on the long run. If you sell on a website itâs easier to collect emails but if you donât offer incentives to your customers so they can give you their emails. Offer discounts or free gifts, it works.
Create a good impression for your business. Make sure your delivery packages are well branded and customers receive exactly what they ordered. If there is any mishap, call to apologize, offer an exchange or refund . Be kind, people always remember.
Set realistic and honest expectations always. Donât post pictures of products you can not deliver. Do not wait for your customers to start calling before you inform them that there is an issue.
Lastly, record all the feedback you learn this period to help you become a better business.