The thing about High Delivery Expectations is at some unknown point they stop being A Challenge and tip into Unreasonable and then there is absolutely no motivation to even try as whatever you deliver is going to disappoint.

if your measure of success is & #39;stop the unreasonable 5% of your customer base being unreasonable& #39;, well this is not something an IT system can do, you know?

and if the attempts to stop that 5% of customers being themselves results in additional pain for the other 95% PLUS endless build complexity, can we think about whether it& #39;s worth it? No? OK sure.

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