🇧🇪 2020 was an intense #DigitalDiplomacy year at @BelgiumMFA.

The #COVID19 crisis accelerated the digital transition at our Belgian Embassies abroad and gave a new impulse to the use of social media.

⬇️ Read more in this thread.
Our Belgian Embassies around the world have been modernising the consular services offered to the increasing number of Belgians abroad.

🖥️ This includes digitizing all the files of the Belgian citizens residing abroad to get rid of all remaining paper files.
Diplomacy is all about interaction and relationships.

💻 This year, physical meetings were cancelled and replaced by Zoom meetings and webinars.

Our Belgian Embassies adapted to this new situation, held thousands of online meetings and organised virtual King's Day events.
During the first phase of the #COVID19 crisis we repatriated more than 10,000 Belgian citizens.

📞 We supported our compatriots through our 24/7 call center and responded daily to more than thousand questions on Facebook.
📊Our Facebook page @BelgiumMFA has for the first time more than 60,000 followers.

Our most popular diplomatic missions on Facebook are:

1⃣ Algiers
2⃣ Beijing
3⃣ @BelgiumISB
4⃣ @BelgiumCairo
5⃣ Mexico City
📊 Our Twitter account @BelgiumMFA has for the first time more than 50,000 followers.

Our most popular diplomatic missions on Twitter are:

1⃣ @BelgiumUN
2⃣ @BelgiqueRDCongo
3⃣ @BelgiumInUganda
4⃣ @BEembassyBogota
5⃣ @BelgiumEmbJapan
📊 Every year, more @BelgiumMFA Ambassadors create a personal Twitter account.

Our most popular Ambassadors on Twitter are:

1⃣ @PMaddens
2⃣ @PascalHeyman
3⃣ @DebilderlingR
4⃣ @Hendrik_Velde
5⃣ @PEDeBauw
📊 In 2020, we experimented with Instagram take-overs and more Belgian Embassies created an account.

Our most popular diplomatic missions on Instagram are:

1⃣ @BelgiumSaoPaulo
2⃣ Kuwait
3⃣ @BEembassyBrazil
4⃣ @BelgiuminIsrael
5⃣ Seoul
📊 And finally, LinkedIn remains an important social network to promote our economic interests.

Our most popular diplomatic missions on LinkedIn are:

1⃣ @BelgiumEU
2⃣ @BelgiumAtlanta
3⃣ @BelgiumPretoria
4⃣ @BelgiumLA
5⃣ @BelgiuminNY
You can follow @LaurensSoenen.
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