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THREAD: I never ever call out companies in a public manner but I& #39;m very upset with @GrabMY. Effective 1st Aug, all transactions I made via card was not translated to points. Curious abt it, I checked the help centre to see if anything was amiss but there was nothing abt it
on the app& #39;s help centre (pls refer to screenshots). I was a bit puzzled so I called their customer service hotline only to be told effective 1st Aug, only transactions made by GrabPay is eligible for points (which is a problem btw) but I was more upset that NO NOTIFICATIONS were
given & their help centre articles states otherwise. I asked their CS rep abt it & was told an apparent notification was sent out in-app on 24th July. I checked through all my messages right there & then bc I don& #39;t delete them, & there is NO such notification. When I questioned
why their in-app help article shows me otherwise, they told me their website would& #39;ve an updated version on this & he suggested I should "Google it next time" - which is ridiculous because: 1) Your in-app help articles should be UPDATED because customers will refer to that FIRST
& 2) I should be notified before changes like these are made. They "claimed" an in-app notification was sent out to everyone on 24th July (I don& #39;t see it & I have no reason to lie abt this).
I& #39;ll attach all the screenshots at the end of this thread but truly really upset bc
I& #39;ll attach all the screenshots at the end of this thread but truly really upset bc
this is very shady of Grab & when asked for a resolution, the CS rep just asked me to email them, but also told me I should& #39;ve searched it on Google bc I would& #39;ve seen the updated version there (???). @GrabMY this is SUPER shady and non-transparent and I& #39;ve been a longtime user
of Grab, from its early days in 2014, till now. I& #39;ve tried most services offered by @GrabMY at least once and stuck it out through the constant, nonsensical changes made to the Grab Reward system but not being notified over a change is ridiculous and shouldn& #39;t be tolerated.
I& #39;m tweeting this so that anyone reading this may check and see if a similar thing is happening to you right now & none of your points are reflected & you did NOT receive an in-app notification on 24th of July. Sadly, no proper resolution was offered so it pains me to say this
but I will be gradually considering other ride sharing options that is transparent & has their user& #39;s best interest at heart.
