Also, they were an innovator in adopting technology to improve inventory control, even though people thought they were crazy for doing it
                        
                        
                        
                        
                                                    
                            
                                                
                    
                    
                                    
                    
                    
                                    
                    
                        
                        
                        They also changed the relationship with their sellers (the insurers) to better align incentives and become a true partner
                        
                        
                        
                        
                                                    
                            
                                                
                    
                    
                                    
                    
                        
                        
                        Amazingly, Copart only began the process of going public because their biggest competitor (IAA) was. Not that the leadership of the company had any idea how the process works
                        
                        
                        
                        
                                                    
                            
                                                
                    
                    
                                    
                    
                        
                        
                        IAA chose not to integrate the technology systems of the companies they acquired, whereas Copart took a very different approach
                        
                        
                        
                        
                                                    
                            
                                                
                    
                    
                                    
                    
                        
                        
                        Another important difference was that IAA targeted urban areas, whereas Copart went for cheaper rural locations
                        
                        
                        
                        
                                                
                        
                                                
                    
                    
                                    
                    
                    
                                    
                    
                        
                        
                        The dense network of locations that CPRT assembled creates a barrier for competitors since less density means higher towing costs
                        
                        
                        
                        
                                                
                        
                                                
                    
                    
                                    
                    
                        
                        
                        Probably the most important innovation was when they decided to move exclusively to online auctions, which fundamentally changed the cost structure of the business
                        
                        
                        
                        
                                                    
                            
                                                
                    
                    
                                    
                    
                        
                        
                        CPRT was surprised that the online model was also a huge benefit to sellers of cars, as opposed to just benefiting buyers
                        
                        
                        
                        
                                                
                        
                                                
                    
                    
                                    
                    
                    
                                    
                    
                    
                                    
                    
                        
                        
                        In the wake of Hurricane Katrina, CPRT incurred all kinds of extra costs to be able to serve their insurance partners, and didn& #39;t pass any of these costs on. From a ST point of view this is -ve but how important do you think this is in showing insurers that they& #39;re a true partner
                        
                        
                        
                        
                                                
                        
                                                
                    
                    
                                    
                    
                        
                        
                        Sorry this was such a long thread, but there are some good lessons here that go beyond CPRT. The main thing is the need to continuously innovate - on business model, on technology, etc. I think this might be an important reason why they have done better than IAA
                        
                        
                        
                        
                                                
                    
                    
                
                 
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